Call Us +1-800-752-9787

Frequently Asked Questions

Products

Is hardware included in accessories?

Hardware is included with some accessories. Check the Features tab on the accessory product page.

I don’t see what I’m looking for. Can I place a custom order?

Yes! Call us at 1-800-752-9787 to talk to a swing set expert.

Does Eastern Jungle Gym offer a warranty program?

Yes. See our Warranty page for details.

Are surface cracks in the wood normal? What about checking?

Yes! Surface cracks and checking are natural characteristics of any outdoor wood product. They do not affect the structural integrity of the swing set.

My property is not level. Can I still install an Eastern Jungle Gym playset?

For slightly unlevel properties, we recommend our Straight-Base swing sets, which use a unique leveling system. For our Angled-Base and Multi-Deck swing sets, your property should be relatively level.

Does my Eastern Jungle Gym swing set need maintenance?

Yes. All bolts should be tightened and all accessories inspected periodically. Swing hangers should be lubricated occasionally to prevent squeaking. Wood should be lightly sanded if needed, and restained or resealed annually. Tire swivels should also be greased annually or as needed.

Placing an Order

What types of payment does Eastern Jungle Gym accept?

We accept all major credit cards. We also accept PayPal and Amazon Payments.

How can I be sure my information stays safe?

Because keeping your information safe is our top priority, our entire web site--not just the shopping cart and login areas--is protected with SSL (Secure Sockets Layer) technology. That means that all data passed between the web server and the browser is encrypted, so it remains private. Scroll to the bottom of the site to view our certificates.

How can I make a change to my order?

We pride ourselves on quick shipping, but we will try our best to accommodate any changes. Call us as soon as you can at 1-800-752-9787. Please be aware that changes could affect delivery and processing time.

Do you charge sales tax?

We are required by law to collect sales tax in Connecticut, New Jersey and New York.

Shipping and Delivery

When will I receive my accessories order?

All accessory orders placed by 1 p.m. EST will be shipped the same day, as long as the items are in stock. Transit time is one to five business days, and is handled by UPS Ground.

When will I receive my swing set?

All swing sets will be shipped in one to five business days. Transit time is an additional one to seven business days, depending on your location. Swing sets are delivered by common carrier. For expedited shipping on a swing set, call us at 1-800-752-9787.

I live outside the continental US. Do you ship to Alaska and Hawaii?

Yes. Call us at 1-800-752-9787.

How many boxes will my swing set arrive in?

It depends on the model. Refer to the Shipping tab on the swing set product page for box weights, dimensions and box count.

How will I know when to be available for my swing set delivery? What if I cannot be home at that time?

Someone over the age of 18 must be present to accept the delivery. The freight company will call you directly to schedule delivery. You will receive the company’s contact information and shipment details with your order to help track your shipment’s progress.

Installation and Set-Up

What do I need to do to prepare for installation?

Create a safe site free of obstacles and debris. Do not install any surfacing, such as rubber mulch, until after the swing set is installed.

How long does it take the average family to install a swing set?

It depends on the model, but in general an average model takes 6-8hrs, we recommend setting aside a weekend. You will need two adults to set up the swing set.

Does Eastern Jungle Gym offer installation?

Yes! See the Installation tab on the swing set product page or our Installation page for details.

Returns

Can I return a product?

Yes. See our Return Policy to learn more.