Our goal is for every customer to be 100% satisfied with their purchase, but we understand that occasionally this may not always be the case and products may need to be returned.
Eastern Jungle Gym accepts the return of new, unused products that are unopened and in their original packaging. Please do not assemble or modify the product that you wish to return. Returns must be authorized or received within 30 days of delivery. We do not require an RMA or a prior authorization for small parcel returns. Any products that were shipped via common carrier must be pre-approved before a return can be processed.
Return shipping is the responsibility of the customer. We recommend using FedEx, UPS or USPS to ship back any returns. Please be sure to obtain tracking information so that you are able to track your package and can see when it arrives to our warehouse. Swing set returns are subject to a 25% restocking fee. Any labor charges for disassembling and removing a swing set will be at an additional cost and responsibility of the customer.
The return address for Eastern Jungle Gym is as follows:
Eastern Jungle Gym
Attn: Returns Dept.
30 Commerce Drive
Carmel, NY 10512
A credit will be issued following the receipt of the returned items. All items are inspected to ensure that they are received in new condition, without damage, before a return is processed. Please allow 3-5 business days, after the return is received, to see the credit on your account. Return credit will be issued via the original payment method.
Please note that shipping charges are non-refundable. If products were shipped with “free shipping” the refund for the product will be less the actual shipping costs. Eastern Jungle Gym reserves the right to reject any return that does not meet the return standards and may charge a re-stocking fee for returns up to 20% of the product cost.
You will receive a copy of our full shipping and return policy with your order. Of course, we are always here to help or to answer any questions that you may have. Please call 877-543-4969 or email us at [email protected] for further assistance.
Thank you for being a valued customer of Eastern Jungle Gym!