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Eastern Jungle Gym Shipping & Delivery

Here at Eastern Jungle Gym, we make shipping fast and easy!

With the click of a button you can order your favorite backyard swing set model and have it delivered to your front door in no time! Eastern Jungle Gym is one of the few major swing set companies to offer their swing sets online, and with free shipping! We offer the most convenient way to purchase a new wooden playset and other swing set parts, accessories, hardware components and much more. For your convenience, shipping details for each product can be found in the shipping tab on our product pages. Please see below for an outline of our shipping policies and exceptions. 


 

All Swing Set Accessory orders over $38.00 ship FREE via UPS Ground!

Swing Set Accessories ship for FREE

UPS Small Package Shipping within the United States

Eastern Jungle Gym ships all small packages via UPS Ground. All small parcel shipments are processed and shipped within one day. Transit times range between 1 to 5 business days depending on shipping destination. Free shipping is available to all 48 states within the continental U.S. A physical street address is required for any item shipped. We do not ship to P.O. boxes or freight forwarding addresses. Please note, international orders do not qualify for our free shipping promotion. 

All orders will receive a tracking number after order has shipped. We offer expedited 3-day, 2-day, or Next Day Air shipping for an additional fee. Please call 800-752-9787 for pricing and availability, or email us.


 

All Backyard Swing Sets and Playsets ship for FREE with White Glove Delivery!

Outdoor Playset Free Shipping and Delivery

Freight Delivery & Unloading Service within the United States

Eastern Jungle Gym ships all items that exceed the limits set by small-parcel carriers via common carrier or motor freight.

We’ll even unload the truck for you!

You can count on us for quick, efficient delivery on all large orders.

No lift-gate fees, no hauling items off the truck, we take care of everything! All items will be unloaded from the truck for you by skilled professionals and left curbside. The customer or installation team is responsible for further movement or placement.

All Backyard Swing Sets are processed and shipped within 5 business days from the day the order is submitted. Delivery transit time ranges from 1 to 5 business days, depending on the shipping destination. Deliveries will be made by a tractor trailer or large truck to your shipping address. A delivery appointment is scheduled by the freight carrier via the phone numbers that you provide with your order. Please make sure your shipping and contact information is accurate to prevent delays in your delivery. A delivery will not be made without a scheduled appointment. Someone must be present at the time to delivery to inspect the shipment. Standard delivery times are Monday through Friday, 8 a.m. to 5 p.m. 

Please note, our free freight promotion only applies to orders within the United States, it does not apply to international orders.

 


 

FAQ: Outdoor Playset Freight Delivery

Q) Do you charge for Swing Set Delivery?

A) No, all of our Eastern Jungle Gym Swing Sets ship for free within the 48 continental U.S. states!

Q) How will my swing set order ship?

A) All backyard playsets are shipped via common carrier. Each swing set is carefully packaged and secured to ensure safe and accurate transit; our swing set components are packaged in boxes, then placed onto a large pallet where they are strapped down, securely wrapped and properly labeled for delivery.

Q) Do I have to be home for delivery?

A) Yes, someone must be at the shipping address to accept and inspect delivery.

Q) How will I know when my playset is being delivered?

A) You will be contacted by the freight company to schedule a delivery appointment. Deliveries will not be attempted without an appointment. You may request the freight carrier's contact information if you would like to contact the shipper directly.

Q) Will I have to unload the shipment?

A) No, we make it easy for you by including White Glove Delivery on all swing set shipments! With this service, your shipment will be unloaded for you by skilled professionals.

Q) I need this item right away, when should I order?

A) Depending on the shipping destination, processing and transit times combined can be anywhere from 5 to 10 business days. Because of this, we recommend ordering your swing set as soon as you have selected your favorite model. If you must have the playset by a specific date, we may be able to expedite your order for an additional fee. Please call 800-752-9787 and we will do our best to get it to you in time.

Q) Can I order professional installation with my swing set?

A) Yes! We highly recommend using our professional installation services. We offer installation services across the 48 continental U.S. states and have many authorized retailers listed in our area that offer professional installation services. Check our locations page to find a location near you.

Q) How much is it to install my swing set?

A) Swing set installation prices vary by model and location. Click Here for more information about our play set installation services and to see our current sale prices.

 


 

The Fine Print

For your convenience, shipping details for each product can be found in the shipping tabs on our product pages. Please note, several items are excluded from our free shipping promotion and will incur a shipping charge.

Rubber Mulch

All rubber mulch orders of 2,000 pounds or more ship for free via common carrier. Rubber mulch ordered by the bag does not ship for free. Please call to obtain a shipping cost for this item as it is determined by the number of bags ordered and shipping destination. The following states are subject to additional shipping charges in the amounts and states as follows. Please note these prices are per 2,000 lb pallet of rubber mulch. $100 flat rate shipping charge for CA,OR,WA,NV,NM,AZ,UT,CO,ND,SD,NE,KS and a $150 flat rate shipping charge for MT,ID,WY. If rubber mulch is ordered at the same time as a swing set it will ship for free. To receive this promotional rate the swing set and rubber mulch must be on the same order.  

 

Rubber Borders and Playground Mats

Rubber borders and rubber mats are excluded from the free shipping promotion. Please call to obtain a shipping cost for this item as it is determined by the number of items ordered and shipping destination.

 

Swing Set Slides

All plastic slides are excluded from the free shipping offer and incur a flat rate charge as follows: 10' Wave Slides, 10' Scoop Slides and All Spiral Slides - $199, 12' Scoop Slides - $299, 14' Scoop Slides - $399

 

Wooden Add-Ons

Most wooden swing set add-ons ship for free via common carrier. The following are excluded from the free shipping offer and incur a flat rate charge as follows: 5' Gang Plank - $199, 6' Gang Plank - $259

 


 

Eastern Jungle Gym now offers International Shipping!

We are excited to announce that we have partnered with a third party company to service our international customers.

Once you have created your shopping cart, select the "Outside The U.S.?" button. You will then be automatically transferred to a checkout page where you will be provided with international shipping costs. There are no surprises here! Our shipping costs include duties and taxes for your shipment, so you know exactly what it will cost for our products to be delivered to your doorstep.

Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes associated with this service.

 

Looking for more information? Please do not hesitate to contact customer service with any questions, or for more information. We are always here to help!